Returns and Exchanges Policy
Returns and Exchanges Policy
Thank you for choosing Fexami! Please read our return and exchange policy carefully before purchasing.
We want to ensure you have the best shopping experience.
Order Cancellation and Restocking Fees
Order cancellation is allowed before shipment. If the order has already been shipped, a handling fee will be charged.
Damage and Problems
Your satisfaction is our top priority. Please inspect the goods immediately upon receipt. If you find any defects, damage, wrong items, or missing items, please contact us within 72 hours. Our team will quickly assess the problem and resolve it for you.
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Please note that we are not responsible for the following:
Incomplete or Incorrect Address
If your order is returned due to an incomplete or incorrect address provided at checkout.
Please carefully check your address at checkout to avoid delivery issues.
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Delivery
Please note that the delivery time you select at checkout refers only to the **delivery speed** of your order.
Regardless of the delivery method you choose, our **processing time** remains unchanged.
Return to Sender
If the package is returned to us by the carrier, the refund will only apply to the cost of the item, not the shipping cost.
--- Customs and Taxes
Any **customs and taxes** charged by the courier company for international orders are the **customer's responsibility**.
--- Contact Us
For any questions or concerns, please feel free to contact us at:
📧 fexami@outlook.com